Yokohama Welfare Taxicab Services
BRIDGEMAIT
Patient Transportation Operator Certified by Yokohama City Fire Department
BASIC BOARDING ASSISTANCEFEE 500 YEN OFF!
Basic Boarding assistancefee of 1,100 yen is reduced by 500 yen to 600 yen. Limited time only until 11/30 (Mon.)
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Business area: Yokohama City, Kanagawa Prefecture, Hours of operation: 8:00 p.m. to 5:00 a.m. weekdays, 24 hours on Saturdays, Sundays, and holidays
☑︎ for those seeking a wheelchair or stretcheraccessible assisted cab ride for a family member with a disability or physical disability
☑︎ MSWs or facility clerks at hospitals and nursing care facilities who assist patients with hospital visits, hospitalization, and transfer to other hospital.
☑︎ Travel agents or hotel concierges looking for a bilingual wheelchair accessible cab for international travellers with a one-day Kamakura/Yokohama private tour
We will work with you and your loved ones to support your outings, transfers, and trips.
We will work with you and your loved ones to support your outings, transfers, and trips.
Do you have any of these problems?
It is difficult to call car service providers who can dispatch cars late at night and early in the morning.
・I don't know where to put a car when entering or leaving a hospital in Yokohama city.
・I am worried about whether I can safely put a car at my home in the middle of a slope and get in and out of my wheelchair.
How we can help you
You can check available time slots online 24 hours a day without registering as a user
・You can easily get a free price estimate online
・You can request drivers who are familiar with Minami, Isogo, Hodogaya, Totsuka, Konan, Naka and Nishi wards
・You can request drivers to provide incidental services (for a fee) such as escorting you to the hospital Hospital escort and other incidental services (for a fee) can be requested from the driver.
Service Fees
Passenger Fare
Our passenger fare has two plans to choose from: mileage-based fare and time-based fare. Please feel free to contact us for an economical plan that suits your purpose and destination.
Mileage-based Fare
Booking Fee
500円
per reservation
Pick-up Fee
490円
Up to 1.7 km from the office to the pick-up location
Base mileage
490円
Up to 1.091 km from pick-up location
Additional mileage
100円
Every 244m
100円
Every 1 minute 30 seconds, when the car runs at speed less than 10km/h or stand-by for traffic or any other reasons
Time-based Fare
Booking Fee
500円
per reservation
Pick-up Fee
0円
From the office to the pick-up location
Base time
5,250円
Up to 1 hour from arrival at pick-up location
Additional time
2,400円
Every 30 minutes up to
Kanto District Transport Bureau Certificate of Approval >
Surcharge and Discount
Late night/early morning ride
20% Surcharge
From 10:00 pm to 5:00 am the next morning
Disability
10% Discount
(Physical Disability Certificate, Mental Disability Certificate, or Rehabilitation Certificate must be presented.
Long-distance travel
10% Discount
For amounts exceeding 9,000 yen
Assistance with getting in and out of the car
basis Boarding assistance
1,100円
Ride in a wheelchair or stretcher(per ride)
Assistance in going up and down stairs
1,100円
Assistance in ascending and descending stairs using stair climber Rakudan (fee is per 10 steps, e.g., 2,200 yen for 14 steps)
Indoor Mobility Assistance
1,100円
Wheelchair or stretcherfor indoor transfers (per visit)
Bedside assistance
500円
Transfer from bed to wheelchair or stretcher
Mobility Aid Equipment
wheelchair
free
stretcher
1,000円
Convenience Services
Check-in for medical examinations, or receipt of medicines at hospitals
2,500円
Per 30 minutes
Shopping for foods, groceries and other daily items
2,500円
Per 30 minutes
Procedures with government offices
2,500円
Per 30 minutes
Chaperones for weddings and funerals
2,500円
Per 30 minutes
Grave cleaning and grave visitation services
2,500円
Per 30 minutes
Replacement of electric lights
2,500円
Per 30 minutes
Chaperones during your trip
2,500円
Per 30 minutes
English Guides
2,500円
Per 30 minutes
Fleet Information
Toyota Noah Welfare Van
Toyota Noah Welfare Van capacity covers seats up to 5 passengers. It is a special-purpose vehicle customized to accommodate wheelchairs and stretchers for welfare use.
The vehicle is boarded from the rear via a ramp. When getting in and out of the vehicle, the slope is set about 10 cm lower than usual, which makes the slope more gradual and less stressful for boarding passengers.
The interior is designed to be spacious. There are a total of three passenger seating patterns.
Wheelchair 1 person + 5 attendants
Wheelchair 2 persons + 2 attendants 2 persons + 2 attendants 2 wheelchair users + 2 attendants
stretcher1 person
+ 2 attendants
Mobility Aid Equipment
Wheelchair free
Elbow flip-up function Swing function for foot rest 30mm thick cushion Standard type is also available. An in-hospital/indoor mobility assistance fee will be charged separately for in-hospital/indoor mobility assistance.
stretcher 1,000 yen per ride
Low flooring for less swaying.
50mm thick mattress
Height Height up to 175cm Height up to 175cm
Includes bath towel and blanket
Disposable pillowcases and mattress covers
Assistance with transfers from bed to stretcherwill incur an additional bed assistance fee.
Frequently Asked Questions
A . If you have made a reservation through our online reservation system you can cancel it prior to 3 hours before pick-up time. However, without prior notice after the cab leaves the garage on the day of pickup, you will be charged a cancellation fee of 3,000 yen. 3,000 yen will be charged as a cancellation fee.
A . Standard wheelchairs are available free of charge.
A. stretcher is available for a fee.
A. In the rare case that a passenger boards in his/her usual wheelchair, depending on the size and shape of the wheelchair, the passenger may not be able to board. If you are unsure, please contact us using the inquiry form or by phone.
A. Nursing care insurance does not apply to service charges
A. You can use Welfare Taxicab tickets issued by the City of Yokohama.
A. Base ride fees can be found in our vehicle reservation system. The first ride fee is a package fee that includes a pick-up fee, the first ride Passenger Fare(up to 1.1 km), and a boarding and alighting assistance fee. However, the fee for the Passenger Farepart varies depending on the distance to the destination and the time required. If you would like a specific estimate in advance for a ride beyond the first ride distance (up to 1.1 km), please use the inquiry form or call us for confirmation.
A. In addition to the mileage-based passenger fare using a cab meter, we also offer a charter (time-based fare) fare system. The fee structure is based on an hourly rate for the first hour and then in 30-minute increments. The first hourly quotation can be found in our reservation system.
A. If you know exactly when you want us to pick you up, you can make separate appointments for going and returning. If the end time is not clear, such as a hospital visit, a standby is possible, but it will cost time Passenger Fare.
A. We are available for travel and sightseeing. Please contact us by phone or use the "Contact Us" form to discuss your travel and sightseeing plans.
A. These cabs are classified as "limited welfare transportation operators (vehicles)" under the law. The main differences are whether long-term care insurance is applied to the fare, whether government welfare services such as Welfare Taxicab tickets (subsidy tickets) are available, and whether the driver is qualified to provide assistance such as a helper. All of these cabs are designed to help people with mobility impairments get around.
A. Major credit cards are accepted
Introduction
CEO
Yoshio Suzuki
Rianhan Leimu
K.K. Bridgemait
CEO and Welfare Service Driver
Blood type: RH+AB
Date of birth: 8th February, 1965
Lives in Yokohama : Since 1994
Favorite fruits: apples, bananas, sweet potatoes
Business Inception
I had a time when my father had a difficulty in walking caused by stroke and had a chance to use a welfare taxicab to help transportaion from support facility to a hospital. I was impressed by the sense of security and felt that I would want to operate a welfare service taxicab company that provides such people with a sense of security which was found to be so important for disabilities and hadicapped people to stimulate socialization.
Welfare related experience
I have been working for about 3 years at a nursing health care facility for the elderly, an in-home nursing care facility, a nursing cab company, and a sightseeing bus company located in Yokohama , using a welfare hiace, a welfare n-box, and a welfare melfa (large bus) to help disabled people to and from school, to and from hospital, and to and from school. I have transported people who need a cane or walker, people in wheelchairs, people with paralyzed limbs, and people with mental illness.
Qualifications
SECOND-CLASS LARGE AUTOMOBILE LICENSE, SECOND-CLASS REGULAR AUTOMOBILE LICENSE, JAF DOMESTIC CLASS A LICENSE, HOME HELPER LEVEL 2, CERTIFICATE OF APTITUDE FOR PATIENT TRANSPORT CREW, COMPLETION OF BASIC PASSENGER OPERATION MANAGEMENT TRAINING
INTERNATIONAL TRAVELLERBILINGUAL SUPPORT FOR THE JAPANESE-SPEAKING WORLD, LIVED IN ENGLISH-SPEAKING COUNTRIES (U.S. AND HONG KONG) FOR A TOTAL OF 5 YEARS, AND WORKED FOR INTERNATIONAL ORGANIZATIONS (REUTERS, GARTNER, HP) WHERE ENGLISH IS THE OFFICIAL LANGUAGE FOR MORE THAN 30 YEARS.
Hobby
Car racing, reading, terrain
Office Overview
Office Location
3-23-43 Mutsukawa, Minami-ku, Yokohama City (JAPAN)
TEL +81-(0)50-1288-3627
FAX +81-(0)50-3145-9102
Operation Started
June 1, 2024
Business Licence
Kanjitabi No. 2917 (permission from the Ministry of Land, Infrastructure, Transport and Tourism),
Patient transport operator, Certification No. 132 (Yokohama City Fire Department)
Operation Started
June 1, 2024
Business Licence
Authorized as a patient transport operator by the Yokohama Fire Department (Authorization No. 132).
Ministry of Transport Notification No. 372
February 28, 2014 (effective April 1)
（適用範囲）
第１条当社の経営する一般乗用旅客自動車運送事業に関する運送契約は、この運送約款の定めるところにより、この運送約款に定めのない事項については、法令の定めるところ又は一般の慣習によります。
２ 当社がこの運送約款の趣旨及び法令に反しない範囲でこの運送約款の一部条項について特約に応じたときは、当該条項の定めにかかわらず、その特約によります。
（係員の指示）
第２条旅客は、当社の運転者その他の係員が運送の安全確保のために行う職務上の指示に従わなければなりません。
（運送の引受け）
第３条当社は、次条又は第４条の２第２項の規定により運送の引受け又は継続を拒絶する場合を除いて、旅客の運送を引き受けます。
（運送の引受け及び継続の拒絶）
第４条当社は、次の各号のいずれかに該当する場合には、運送の引受け又は継続を拒絶することがあります。
（１）当該運送の申込みがこの運送約款によらないものであるとき。
（２）当該運送に適する設備がないとき。
（３）当該運送に関し、申込者から特別な負担を求められたとき。
（４）当該運送が法令の規定又は公の秩序若しくは善良の風俗に反するものであるとき。
（５）天災その他やむを得ない事由による運送上の支障があるとき。
（６）旅客が乗務員の旅客自動車運送事業運輸規則の規定に基づいて行う措置に従わないとき。
（７）旅客が旅客自動車運送事業運輸規則の規定により持込みを禁止された物品を携帯しているとき。
（８）旅客が行先を明瞭に告げられないほど又は人の助けなくしては歩行が困難なほど泥酔しているとき。
（９）旅客が車内を汚染するおそれがある不潔な服装をしているとき。
（10）旅客が付添人を伴わない重病者であるとき。
（11）旅客が感染症の予防及び感染症の患者に対する医療に関する法律による一類感染症、二類感染症、新型インフルエンザ等感染症若しくは指定感染症（入院を必要とするものに限る。）の患者（これらの患者とみなされる者を含む。）又は新感染症の所見のある者であるとき。
第４条の２ 当社の禁煙車両（禁煙車である旨を表示した車両をいう。次項において同じ。）内では、旅客は喫煙を差し控えていただきます。
２ 旅客が当社の禁煙車両内で喫煙し、又は喫煙しようとしている場合、運転者は喫煙を中止するように求めることができ、旅客がこの求めに応じない場合には、運送の引受け又は継続を拒絶することがあります。
（運賃及び料金）
第５条当社が収受する運賃及び料金は、旅客の乗車時において地方運輸局長の認可を受け、又は地方運輸局長に届出をして実施しているものによります。
２ 前項の運賃及び料金は、時間貸しの契約をした場合を除いて、運賃料金メーター器の表示額によります。
（運賃及び料金の収受）
第６条当社は、旅客の下車の際に運賃及び料金の支払いを求めます。
（旅客に対する責任）
第７条当社は、当社の自動車の運行によって、旅客の生命又は身体を害したときは、これによって生じた損害を賠償する責に任じます。ただし、当社及び当社の係員が自動車の運行に関し注意を怠らなかったと、当該旅客又は当社の係員以外の第三者に故意又は過失のあったこと並びに自動車に構造上の欠陥又は機能の障害がなかったことを証明したときは、この限りでありません。
２ 前項の場合において、当社の旅客に対する責任は、旅客の乗車のときに始まり、下車をもって終ります。
第８条当社は、前条によるほか、その運送に関し旅客が受けた損害を賠償する責に任じます。ただし、当社及び当社の係員が運送に関し注意を怠らなかったことを証明したときは、この限りではありません。
第９条当社は、天災その他当社の責に帰することができない事由により、輸送の安全の確保のため一時的に運行中止その他の措置をしたときは、これによって旅客が受けた損害を賠償する責に任じません。
（旅客の責任）
第10条当社は、旅客の故意若しくは過失により又は旅客が法令若しくはこの運送約款の規定を守らないことにより当社が損害を受けたときは、その旅客に対し、その損害の賠償を求めます。
Operating Company
LTD. BRIDGEMAITREGISTRATION NO. T6010401103469
Origin of the company name
Flow of Reservation
1. Question and advice (free of charge)
Reservations are required. Please contact us using the inquiry form. We are happy to answer any questions or provide consultation regarding assistance for getting in and out of the car. Please feel free to contact us. Please let us know if you need a quote. If you are in a hurry, please call If you are in a hurry, please contact us by phone.
2. Confirmation of availability (free of charge)
Once you have decided on the date and time of your scheduled trip, click on the "Check Service Availability and/or Make Reservation" button to check the available timeslot of our trasportation service. By clicking on the button, you will be connected to the reservation system, where you can check the time slots 90 days in advance and the price required to arrange a car pickup at any your convenient time.
3. car dispatch reservation (reservation fee will be charged)
From here, the person who actually pays the fee should carry out the process. After confirming that the desired time slot is available, please proceed to the car allocation reservation. After entering the necessary information for the reservation and completing the reservation, the reservation fee and pick-up fee (paid in advance) will be charged. A confirmation e-mail will be sent to the e-mail address you provide.
4. pick up ( Boarding assistance fee applies)
We will pick you up at the time and place reserved. If you are riding in a wheelchair or stretcher, you will be charged a basic assistance fee. Once on board, a fare based on the fare schedule will be charged.
Cancellation (only pick-up fee will be refunded)
Cancellations can be made at any time up to 3 hours prior to pick-up time by clicking on the link provided in the e-mail confirmation. Cancellations will not result in a refund of the reservation fee.
Contact Us
Click here to check service availability and/or make reservation.
Without registering as user of the reservation system,
you can check service availablility
Click the ▲ button to connect to our reservation system.
For urgent reservations and inquiries, please call us.
BASIC BOARDING ASSISTANCEFEE 500 YEN OFF!
*This mail-magazine provides information on welfare cab services, information on caregiving, local events, health advice, and comments and stories from users.
This service can be used for both advance payment through the reservation system and on-site payment.
The following can only be used for local payments
