Certified Patient Transportation Company
Certified Patient Transportation Company
IVR system in place for quality purpose
Business area: Kanagawa Pref, Hours of operation: 7:00 - 24:00 (including Saturdays, Sundays, and holidays), Closed: Irregular
Wheelchair/stretcher-accessible taxicab available in Yokohama
▫️ We provide professional transportation service for people with disabilities traveling into or out of Yokohama
▫️ We accept reservations 180 days in advance online or by phone, and reservations for today by phone
▫️The minimum fee for a wheelchair user is 2,580 yen, and also a quotation is provided
BridgeMAIT three promises!
［Safety]
Safe and reliable passenger transportation
We will transfer people with disabilities safely and securely.
[Clarity]
Correct price indication
We will provide accurate prices
based on
Department of Transportation approved fares.
[Comfort]
Comfortable cabin environment
We will maintain a spacious clean space, proper temperature and humidity, and a low-vibration structure.
☑︎ Individuals looking for wheelchair or stretcher accessible transportation for family members who have disabilities and need assistance.
☑︎ Tourists, travel agents, or hotel concierges looking for bilingual, wheelchair-accessible transportation for day trips to Yokohama and/or Kamakura.
☑︎ Managers at assisted-living facilities responsible for arranging and coordinating furloughs, hospital visits, hospital admissions, and hospital transfers for their patients.
Our chauffeurs, who have solid caregiving skills and passenger transportation experience, will work with you and your loved one to provide low-stress transfers, outings, and trips.
Do you have any of these problems?
I can't walk, but I can't call an ambulance, and I'm not sure if a regular cab will take care of me.
It is time-consuming and difficult to check the availability of wheelchair-accessible fleet by phone or app.
I don't know about road traffic conditions and access to hospitals and facilities in Yokohama City.
Wheelchair accessibility and walking assistance services indoors and in hospitals are disjointed and difficult to use.
How we can help you
We can provide a professional transportation service for persons with disabilities neither ambulance nor cab.
You can check fleet availability 24 hours a day, 7 days a week without registering as a user online.
You can ask for care and driving professionals who are familiar with the city of Yokohama.
Able to request ancillary services such as escorting patients to the hospital with the driver
Service Fees
Passenger Fare
There are two fare plans: mileage-based (meter) fare and hourly-based (hired car) fare. Which fare plan you choose depends on your purpose, destination, route, road congestion, time of day, whether or not to use the expressway, etc. We will run a simulation using Google Maps and provide you with the results of each as an estimate. Please feel free to contact us for a quote.
Mileage-based (meter) fares
Reservation fee (Internet)
500円
1,000 yen, including operator service fee if the reservation is made by telephone
Pick-up fee
490円
The maximum driving distance from the garage to the pick-up location is 3 km.
Base mileage
490円
Up to 1.091 km from the pick-up location or the point where the pick-up vehicle's mileage exceeds 3 km
Add'l mileage
100円
Every 244m
100円
Every 1 minute 30 seconds, when the car runs at speed less than 10km/h or stand-by for traffic or any other reasons
Hourly (hire) fares
Reservation fee (Internet)
500円
1,000 yen, including operator service fee if the reservation is made by telephone
Pick-up fee
0円
The maximum time required from the garage to the pick-up location is 15 minutes.
First 1 hour
5,250円
Up to 1 hour - from the time of arrival at the pick-up location or when the time required from the garage to the pick-up location reaches 15 minutes
Add'l 30 min.
2,400円
Every 30 minutes up to
Surcharge and Discount
Late night/early morning ride
20% Surcharge
From 10:00 pm to 5:00 am the next morning
Disability
10% Discount
(Physical Disability Certificate, Mental Disability Certificate, or Rehabilitation Certificate must be presented.
Long-distance travel
10% Discount
For the excess portion of the fare over 15,000yen
Quick Fare Chart
Mileage-based fare (excluding highway toll)
mileage
Charge
1km
2,580 円
2km
2,950 円
3,380 円
3,770 円
4,180 円
4,590 円
5,000 円
8km
5,410 円
5,820 円
10km
6,230 円
15km
8,280 円
20km
10,320円
30km
14,420 円
35km
16,470 円
40km
18,520円
45km
20.570 円
50km
22,620円
Hourly fare (excluding highway toll)
Charter Hours
Charge
60 minutes (1 hour)
6,850円
90 minutes (1.5 hours)
9,250円
120 minutes (2 hours)
11,650円
150 minutes (2.5 hours)
14,050円
180 minutes (3 hours)
16,450 円
210 minutes (3.5 hours)
18,850円
240 minutes (4 hours)
21,250円
270 minutes (4.5 hours)
23,650 円
300 minutes (5 hours)
26,050 円
330 minutes (5.5 hours)
28,450 円
360 minutes (6 hours)
30,850 円
390 minutes (6.5 hours)
33,250円
420 minutes (7 hours)
35,650円
450 minutes (7.5 hours)
38,050 円
480 minutes (8 hours)
40,450円
2 days
80,900 円
3 days
121,350円
Fixed-price transfer route ( fleet: Noah)
Pick-up location
destination
One way/round trip
Charge
Haneda Airport (HND)
Yokohama Bay, Chinatown
one-way trip
12,830円
Yokohama Bay, Chinatown (no standby)
round-trip
19,910円
Yokohama Bay, Chinatown
one-way trip
22,860円
Yokohama Bay, Chinatown (no standby)
round-trip
37,570円
Yokohama Bay, Chinatown
Haneda Airport (HND)
one-way trip
11,710円
Narita Airport (NRT)
one-way trip
19,770円
Kamakura City
one-way trip
11,950円
Downtown Kamakura (with standby)
round-trip
39,100円
Kamakura City ⇒ Walking with city escort ⇒ Return
(a) day's charter
61,070円
Yokosuka City
one-way trip
8,990円
Ginza, Nihonbashi, Marunouchi
Yokohama Bay, Chinatown
one-way trip
15,620円
Yokohama Bay, Chinatown (with standby)
round-trip
31,130円
Yokohama Bay and Chinatown ⇒ Walking with city escort ⇒ Return
(a) day's charter
73,260円
Kamakura City
one-way trip
20,160円
Downtown Kamakura (with standby)
round-trip
49,900円
Kamakura City ⇒ Walking with city escort ⇒ Return
(a) day's charter
79,050円
Kamakura City
Yokohama Bay, Chinatown
one-way trip
15,410円
Yokohama Bay, Chinatown (with standby)
round-trip
31,110円
Ginza, Nihonbashi, Marunouchi
one-way trip
17,810円
Yokosuka City
Yokohama Bay, Chinatown
one-way trip
14,900円
Yokohama Bay, Chinatown (with standby)
round-trip
28,650円
Support for boarding/disembarking
Basic boarding assistance
1,100円
Ride in a wheelchair or stretcher(per ride)
Assistance in going up and down stairs
1,100円
For each time of assistance in ascending and descending using the stair riser camel steps (fee is per 10 steps, e.g., 2, yen for 14 steps)
Indoor mobility assistance
1,100円
Wheelchair or stretcherfor indoor transfers (per visit)
Bedside assistance
1,100円
Transfers between bed and wheelchair or stretcher (per transfer)
Mobility Aid Equipment
wheelchair
free
stretcher
1,000円
Agency services
Waiting for medical examinations, or receipt of medicines at hospitals
2,500円
Per 30 minutes
Shopping for foods, groceries and other daily items
2,500円
Per 30 minutes
Procedures with government offices
2,500円
Per 30 minutes
Chaperones for weddings and funerals
2,500円
Per 30 minutes
Grave cleaning and grave visitation services
2,500円
Per 30 minutes
Replacement of electric lights
2,500円
Per 30 minutes
Chaperones during travel
2,500円
Per 30 minutes
English guide
2,500円
Per 30 minutes
Fleet Information
Toyota Noah Welfare Van
Toyota Noah special purpose van vehicle - The capacity covers five (5) passengers. Customized to accommodate wheelchair and/or stretcher users for comfortable transportation.
Wheelchair or stretcher passenger is boarded from the rear via a ramp. When getting in and out of the vehicle, the slope is set about 10 cm lower than usual, which makes the slope more gradual and less stressful for boarding.
The interior is designed to be spacious. There are a total of three passenger seating patterns.
Wheelchair 1 person + 3 attendants
1 wheelchair user + 2 ambulatory
1 stretcher
+ 2 ambulatory
Mobility Aid Equipment
Wheelchair free
Elbow flip-up function Swing function for foot rest 30mm thick cushion Standard type is also available. An in-hospital/indoor mobility assistance fee will be charged separately for in-hospital/indoor mobility assistance.
Stretcher 1, yen per ride
Low flooring for less swaying.
50mm thick mattress
Height Height up to 175cm Height up to 175cm
Includes bath towel and blanket
Disposable pillowcases and mattress covers
Assistance with transfers from bed to stretcherwill incur an additional bed assistance fee.
Frequently Asked Questions
A . If you have made a reservation through our If you have made a reservation through our online car dispatch system, you are free to cancel up to 3 hours before pick-up time. However, if you cancel your reservation more than 3 hours prior to pick-up, you will be charged according to our cancellation policy, If you cancel your reservation more than 3 hours prior to pick-up, you will be charged a cancellation fee based on our cancellation policy.
A . Standard wheelchairs are available free of charge.
A. stretcher is available for a fee.
A. In the rare case that a passenger boards in his/her usual wheelchair, depending on the size and shape of the wheelchair, the passenger may not be able to board. If you are unsure, please contact us using the inquiry form or by phone.
A. Nursing care insurance does not apply to service charges
A. You can use Welfare Taxicab tickets issued by the City of Yokohama.
A. First Ride Fees can be found in our vehicle dispatch reservation system. The first-ride fare is a package fare that includes a pick-up fee, first-ride fare (up to 1.1 km), and the Boarding assistancefee. However, the fare portion will vary depending on the route to the destination, distance, time of day, and congestion.
A. In addition to ｍileage-based fare using the cab meter, there is a chartered ( hourly fare) fare structure. The rate is for the first hour, then in 30-minute increments. You can check the rate for the first hour by clicking on "Check Availability".
A. If you know exactly when you would like to be picked up, it is possible to make separate reservations for the trip to and from the airport. Standby service is also available for the cases where the end time is not clear, such as a hospital visit, but a standby fee (100 yen per 30 seconds per minute) will be charged.
A. We are available for travel and sightseeing. Please contact us by phone or use the "Contact Us" form to discuss your travel and sightseeing plans.
A. These cabs are classified as "limited welfare transportation operators (vehicles)" under the law. The main differences are whether long-term care insurance is applied to the fare, whether government welfare services such as Welfare Taxicab tickets (subsidy tickets) are available, and whether the driver is qualified to provide assistance such as a helper. All of these cabs are designed to help people with mobility impairments get around.
A. Major credit cards are accepted
Introduction
CEO
Yoshio Suzuki
Rianhan Leimu
K.K. Bridgemait
CEO and Welfare Service Driver
Blood type: RH+AB
Date of birth: 8th February, 1965
Lives in Yokohama : Since 1994
Favorite fruits: apples, bananas, sweet potatoes
Business Inception
I had a time when my father had difficulty walking because of stroke and had a chance to use a welfare taxicab to help transportation from a support facility to a hospital. I was impressed by the sense of security and felt that I would want to operate a nursing care transportation service company that provides such people with a sense of security, which was found to be so crucial for disabled and handicapped people to stimulate socialization.
Nursing-care related experience
To learn nursing-care skills, I have worked at a nursing care facility, an in-home nursing care house, and a taxi company for a total of more than 3 years, where I provided support for persons with disability to travel, transport to/from hospitals and schools, on board with Hiace, N-BOX, Melfa (large-size bus). I have been providing a ride for wheelchair users and individuals with a cane for paralysis, and intellectual disability. As a side job, I worked as a driver of school buses for Kanagawa-Pref. Children's schools.
Qualifications
Second-class automobile operator license (standard and large-size vehicle), Japan Automobile Federation class-A racing driver license, Home helper level-2, Guide helper (general and intellectual disabilities), Certified Patient Transportation Professional, and Basic Passenger Transportation Operation Manager
As a bilingual professional, I worked in English-speaking countries (U.S. and Hong Kong) for a total of 5 years, and I also worked for international organizations (Reuters, Gartner, Hewlett-Packard) for more than 30 years where English is the official language.
Hobby
Car racing, reading, study of terrain
Office Overview
Office Location
3-23-43 Mutsukawa, Minami-ku, Yokohama City (JAPAN)
TEL +81-(0)50-1288-3627 (Main)
FAX +81-(0)50-3145-9102
Operation Started
June 1, 2024
Business Licence
Kanjitabi No. 2917 (permission from the Ministry of Land, Infrastructure, Transport and Tourism),
Patient transport operator, Certification No. 132 (Yokohama City Fire Department)
Operation Started
June 1, 2024
Business Licence
Authorized as a patient transport operator by the Yokohama Fire Department (Authorization No. 132).
Ministry of Transport Notification No. 372
February 28, 2014 (effective April 1)
（適用範囲）
第１条当社の経営する一般乗用旅客自動車運送事業に関する運送契約は、この運送約款の定めるところにより、この運送約款に定めのない事項については、法令の定めるところ又は一般の慣習によります。
２ 当社がこの運送約款の趣旨及び法令に反しない範囲でこの運送約款の一部条項について特約に応じたときは、当該条項の定めにかかわらず、その特約によります。
（係員の指示）
第２条旅客は、当社の運転者その他の係員が運送の安全確保のために行う職務上の指示に従わなければなりません。
（運送の引受け）
第３条当社は、次条又は第４条の２第２項の規定により運送の引受け又は継続を拒絶する場合を除いて、旅客の運送を引き受けます。
（運送の引受け及び継続の拒絶）
第４条当社は、次の各号のいずれかに該当する場合には、運送の引受け又は継続を拒絶することがあります。
（１）当該運送の申込みがこの運送約款によらないものであるとき。
（２）当該運送に適する設備がないとき。
（３）当該運送に関し、申込者から特別な負担を求められたとき。
（４）当該運送が法令の規定又は公の秩序若しくは善良の風俗に反するものであるとき。
（５）天災その他やむを得ない事由による運送上の支障があるとき。
（６）旅客が乗務員の旅客自動車運送事業運輸規則の規定に基づいて行う措置に従わないとき。
（７）旅客が旅客自動車運送事業運輸規則の規定により持込みを禁止された物品を携帯しているとき。
（８）旅客が行先を明瞭に告げられないほど又は人の助けなくしては歩行が困難なほど泥酔しているとき。
（９）旅客が車内を汚染するおそれがある不潔な服装をしているとき。
（10）旅客が付添人を伴わない重病者であるとき。
（11）旅客が感染症の予防及び感染症の患者に対する医療に関する法律による一類感染症、二類感染症、新型インフルエンザ等感染症若しくは指定感染症（入院を必要とするものに限る。）の患者（これらの患者とみなされる者を含む。）又は新感染症の所見のある者であるとき。
第４条の２ 当社の禁煙車両（禁煙車である旨を表示した車両をいう。次項において同じ。）内では、旅客は喫煙を差し控えていただきます。
２ 旅客が当社の禁煙車両内で喫煙し、又は喫煙しようとしている場合、運転者は喫煙を中止するように求めることができ、旅客がこの求めに応じない場合には、運送の引受け又は継続を拒絶することがあります。
（運賃及び料金）
第５条当社が収受する運賃及び料金は、旅客の乗車時において地方運輸局長の認可を受け、又は地方運輸局長に届出をして実施しているものによります。
２ 前項の運賃及び料金は、時間貸しの契約をした場合を除いて、運賃料金メーター器の表示額によります。
（運賃及び料金の収受）
第６条当社は、旅客の下車の際に運賃及び料金の支払いを求めます。
（旅客に対する責任）
第７条当社は、当社の自動車の運行によって、旅客の生命又は身体を害したときは、これによって生じた損害を賠償する責に任じます。ただし、当社及び当社の係員が自動車の運行に関し注意を怠らなかったと、当該旅客又は当社の係員以外の第三者に故意又は過失のあったこと並びに自動車に構造上の欠陥又は機能の障害がなかったことを証明したときは、この限りでありません。
２ 前項の場合において、当社の旅客に対する責任は、旅客の乗車のときに始まり、下車をもって終ります。
第８条当社は、前条によるほか、その運送に関し旅客が受けた損害を賠償する責に任じます。ただし、当社及び当社の係員が運送に関し注意を怠らなかったことを証明したときは、この限りではありません。
第９条当社は、天災その他当社の責に帰することができない事由により、輸送の安全の確保のため一時的に運行中止その他の措置をしたときは、これによって旅客が受けた損害を賠償する責に任じません。
（旅客の責任）
第10条当社は、旅客の故意若しくは過失により又は旅客が法令若しくはこの運送約款の規定を守らないことにより当社が損害を受けたときは、その旅客に対し、その損害の賠償を求めます。
Operating Company
K.K. BridgeMAIT - Registeration Number T6010401103469
Origin of the company name
Flow of Reservation
1. Question and advice (free of charge)
Reservations are required. Please contact us by phone or inquiry form. If you have any questions regarding assistance for getting in and out of the car, or if the pick-up location is outside of Yokohama City or after business hours, please contact us. If the pick-up location is outside of Yokohama City or after business hours, or if you have any other questions regarding the service. Please feel free to contact us. If you need a quote, please let us know.
2. Check availability (free of charge)
Once you have decided on the date and time of your planned visit, please click the "Check Availability" button at the top of the screen → click the "Make Reservation" button on the menu of your choice, and check the availability from the "Select Dates" table. 180 days ahead time slots and the fees required to arrange for car dispatch can be checked at any time. Please note that simply clicking the "Reserve" button does not make a reservation. Please call us if your pick-up location is outside of Yokohama, if you wish to use the service outside of business hours, or if you are in a hurry.
3. Reservation (online or by phone)
For online reservations】
1) Press the "Check availability" button at the top of the screen.
(2) Select your desired plan from the menu
3) Check the "△" mark for available time slots from the calendar in the "Schedule Selection"
4) Press the button marked "△" for the desired time slot.
(5) Press the "Proceed with Reservation" button to proceed with reservation registration.
(6) Enter payment information and reservation details (pick-up destination, pick-up time, etc.) and click the "Confirm" button.
(7) A confirmation e-mail is sent to the e-mail address you entered to complete your reservation.
*Only the cab dispatch reservation fee will be applied to the " professional transportation service for persons with disabilities dispatch reservation" menu. Service Fees on the day of the service are to be paid on site.
For reservations by phone
(1) Call the phone number listed at the top of the screen
(2) The operator or driver's cell phone will connect you to the operator or driver's cell phone, and you will tell them your preferred pick-up location, date and time, and destination.
3) We will tell you the confirmation of your reservation over the phone.
*The reserved time slots are immediately reflected and blocked in the schedule selection table in the "Check Time Slots Allocated" section, so no other reservations will be made.
4. pick-up
We will pick you up at the time and place reserved. We accept various types of credit cards as well as cash for payment.
5. cancel
Cancellations for online reservations may be made with a full refund up to 3 hours prior to pick-up time by clicking on the link in the confirmation email sent at the time of reservation. Cancellations made less than 3 hours prior to pick-up time will be subject to a cancellation fee in accordance with our cancellation policy, regardless of whether the reservation was made online or by phone.
Contact Us
Click here to check service availability and/or make reservation.
Without registering as user of the reservation system,
you can check service availablility
Click the ▲ button to connect to our reservation system.
For urgent reservations and inquiries, please call us.
This service can be used for both advance payment through the reservation system and on-site payment.
The following can only be used for local payments
